Privacy Policy

1. Introduction

ACP Export Logistics (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website and logistics services.

Controller: ACP Export Logistics, Schneiderring 51, D-38448 Wolfsburg, Germany
Register: Amtsgericht Braunschweig HRB 204051
VAT: DE 288114402
Phone: +49 (0)163 034 1106

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and mailing address.
• Shipment Data: Package details, origin and destination addresses, and tracking history.
• Account Information: Username, password (hashed), and account preferences.
• Usage Data: IP address, browser type, pages visited, and time spent on the site.
• Payment Information: Billing details processed securely through third-party payment processors. We do not store full card numbers.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your shipment orders
• Send you shipment status notifications and updates
• Manage your account and provide customer support
• Improve our services and website performance
• Comply with legal obligations and prevent fraud
• Send administrative communications such as invoices and receipts

4. Sharing of Information

We do not sell your personal data. We may share information with:

• Logistics Partners: Carriers and delivery agents required to complete your shipment.
• Payment Processors: Trusted third-party payment providers (e.g. PayPal, Stripe).
• Legal Authorities: When required by law, court order, or governmental authority.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict our processing of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us at our contact page.

8. Cookies

We use session cookies to keep you logged into your account and analytics cookies to understand how visitors use our website. You can disable cookies in your browser settings, but this may affect functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

ACP Export Logistics
Schneiderring 51, D-38448 Wolfsburg, Germany
Phone: +49 (0)163 034 1106
Email: info@acpexportlogistics.de

You also have the right to lodge a complaint with the competent supervisory authority in Germany (Datenschutzbehörde).